Frequently asked questions
24 answers covering how downloads work, which platforms are supported, what happens on each device, and the things this tool will not do. Search below or read through by topic.
Topics covered5 topics
Filters as you type. Try “private”, “iPhone” or “resolution”.
General
What this tool is and what you need to use it.
It takes the link to a publicly visible video and gives you a file you can save. You paste the URL, we read the information the platform already publishes for that video, and we show you the download options that exist for it. There is nothing to configure and no editing involved.
No. There is no sign-up, no email to confirm and no profile to manage. Paste a link and download - that is the whole flow.
No. Everything runs in your browser. There is no desktop app, no browser extension and no mobile app to install, so nothing needs permission to sit on your device.
Yes. There is no charge per download, no trial period and no quality tier hidden behind a payment. Fair-use rate limits apply so the service stays responsive for everyone.
No. This is an independent tool. It is not affiliated with, endorsed by or sponsored by any of the platforms listed on the site, and all trademarks and brand names belong to their respective owners.
Downloading a file does not give you any rights to it. The person who made the video still owns it, and reposting it - especially anywhere commercial - normally needs their permission. Only download media you own or have permission to use, keep personal copies personal, and credit creators when you share.
Downloads
When a link works, when it does not, and where the file ends up.
Usually one of four things. The link was copied incompletely, or it points at a profile, hashtag or search page rather than one specific video. The video was removed or made private after you copied the link. The post has no video in it at all - some posts are images or text only. Or the platform was slow or declined the request, in which case trying again a minute later often works. The message on screen tells you which one applies.
We can only offer the versions the platform actually publishes for that video. If it was uploaded at 720p, no 1080p version exists anywhere, and we will not invent one by upscaling. Short vertical clips in particular are often only published in one or two sizes. What you see in the list is what genuinely exists.
No. You get the file the platform serves. That keeps quality identical to what you were watching and it keeps downloads fast, but it also means we cannot improve a video that was low quality to begin with.
That is decided by your browser and operating system, not by us - we hand the file to the browser and it takes over from there. On Windows and macOS it usually lands in your Downloads folder unless you have told the browser to ask each time. On Android it typically goes to Downloads and shows up in your gallery a little later. On iPhone and iPad it goes into the Files app, and you can move it into Photos from there. If you cannot find it, your browser download list is the fastest place to look.
Interrupted downloads are almost always the connection rather than the file - a dropped mobile signal, a sleeping laptop, or a proxy that closed the request. Start it again on a stable connection. If the same video fails part-way through more than once, generate a fresh link and try that instead, because download links from platforms often expire after a short window.
No. Links have to point at one specific video. Profile pages, hashtag feeds and search results do not identify a single piece of media, so there is nothing for the tool to fetch.
Platforms
What is supported today, and what will never be.
The full list is on the downloaders page, and every platform on it has a working downloader today. Each page still states where that platform stands, because that will not always be true of everything we list - if one is ever added before its downloader is finished, its page says so plainly and shows no download form instead of giving you a button that fails. Check the platform page before assuming a link will work.
No, and that is deliberate. The tool only works with videos the platform already serves publicly. If something is private, friends-only, follower-only, age-gated behind a login or otherwise restricted, you will get an error - we do not attempt to work around access controls.
No. Once a video is removed from the platform, the file is no longer being served and there is nothing to fetch. The tool is not an archive and does not keep copies of what has passed through it, so a deleted video is gone as far as this site is concerned.
Stories usually expire within a day and are frequently tied to your logged-in account, so they are not supported. Live streams are still being produced while you are watching them - there is no finished file yet. Once a broadcaster publishes a clip or a saved replay of a stream, that is a normal video and can be treated like one.
Possibly - ask. There is a request form on the site, and the platforms people actually ask for are the ones that get built first. It helps enormously if you include an example link so the format can be checked.
Devices
Phones, tablets and computers.
Yes. Chrome, Firefox, Samsung Internet and other Android browsers all work, with nothing to install. Files normally land in your Downloads folder and appear in the gallery shortly afterwards, though the exact behaviour varies between manufacturers.
Yes. It runs in Safari, Chrome and any other iOS or iPadOS browser. Saved files go to the Files app by default rather than straight into Photos - open Files, find the download, and use the share sheet to save it to Photos if you want it in your camera roll.
Yes, in any current browser - Chrome, Edge, Firefox, Safari, Brave and so on. On a computer the easiest way to get the link is often to copy it straight from the browser address bar while the video is open.
You can try, and on a few sites it works. Most platforms stream video in small segments rather than as one file, so right-clicking either gives you nothing useful or saves a fragment a few seconds long. That segmenting is the reason a tool like this exists.
Privacy
How your requests are handled.
Not as text. The link is used to work out which platform it belongs to and to pull out that platform’s own video id, and it is the id that goes into a short-lived cache along with the video’s public details - title, thumbnail, duration, available files. So what survives a request is information about a public video, not a record of you asking for it, and there is no account for it to be attached to because there are no accounts. One honest caveat: like any website, the web server keeps ordinary access logs, and those record the requested path. The service is designed to receive your link in the request body rather than in the URL so that it stays out of those logs. The Privacy Policy sets out how long logs and cached entries are kept.
Nothing that identifies you personally, because nothing asks you to identify yourself - there is no account, no login and no profile. What exists is the ordinary technical trace any website leaves: server access logs recording IP address, browser user agent, timestamp and the path requested. Your IP address is also used for rate limiting, which is what stops one automated client using up the capacity everyone shares. No analytics product is integrated, no advertising network is integrated, and no cookie is set for either. Download links are issued as opaque, short-lived tokens rather than by exposing the underlying file URL. The Privacy Policy is the authoritative version of all of this, including the retention periods and the hosting provider that handles requests in transit.
No. Video data is passed straight through to you as it is fetched; the site is not an archive and does not build a library of what people download.
Still stuck?
The walkthrough covers the whole flow step by step, and anything the list above misses can be sent to us directly.
Responsible use
Note: One thing worth repeating
Only download media you own or have permission to use. Respect the rights of the people who made it.
OrbitexAIO Video Downloader is not affiliated with, endorsed by, or sponsored by any of the platforms listed. Downloading a video does not transfer any rights in it.
